Who we are
This website is operated by Telcotec Ltd, a company registered in England and Wales (company number 05163980), registered office 39 Morland Road, Harrow, Middlesex, HA3 9LU ("Telcotec", "we", "us"). We are the data controller for the personal information described in this policy.
For any privacy question or request, email info@telcotec.co.uk with "Privacy" in the subject line, or write to us at our registered office.
We are registered with the Information Commissioner’s Office (ICO) under registration number ZA516161.
We have not appointed a Data Protection Officer because the law does not require one for our activities. Privacy questions are handled by our team at info@telcotec.co.uk.
What we collect
We keep the personal information we collect to a minimum:
- Enquiries: when you email us, your name, email address and anything you include in your message, such as your company name.
- Client and supplier contacts: business contact details and correspondence when we work with you or your organisation.
- Technical data: when you visit the site, our hosting provider automatically records standard server logs such as IP address, browser type, pages requested and the date and time, to keep the site secure and working.
- Your cookie choice: a small record of whether you accepted or rejected non-essential cookies. It is stored only in your own browser, and we do not receive it (see our Cookie policy).
We do not ask for, and ask you not to send, special category data (such as health information) through the website. We do not knowingly collect information from children; this website is intended for business users.
How we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) | How long we keep it |
|---|---|---|
| Reply to your enquiry and discuss a possible project | Legitimate interests (responding to people who contact us) or steps taken at your request before entering a contract | Up to 12 months after our last contact if no work follows |
| Deliver and manage work for clients, and deal with suppliers | Contract; legitimate interests | For the engagement and up to 7 years afterwards, for legal and accounting records |
| Keep the website secure and working | Legitimate interests | Server logs are kept only as long as needed to keep the website secure, and for no more than 90 days |
| Remember your cookie choice | Strictly necessary storage (the choice is kept in your browser, not sent to us) | 12 months, or until you clear your browser storage |
| Send marketing emails, only if you ask for them | Consent | Until you unsubscribe or withdraw your consent |
| Meet legal, tax and regulatory obligations | Legal obligation | As required by law |
Where we rely on legitimate interests, we have weighed them against your rights and are satisfied that they do not override them. You can object at any time (see Your rights).
You do not have to give us any personal information to browse this website. If you email us, we need your email address so that we can reply.
We do not use your information for automated decision-making or profiling. We will only send you marketing emails if you have asked us to, and you can opt out at any time.
International transfers
We are based in the UK. Some of our service providers may process personal information outside the UK. For example, Microsoft Azure delivers our website through a global network, so your visit may be handled by a server near you.
When personal information is transferred outside the UK, we rely on appropriate safeguards, such as UK adequacy regulations (including the UK–US data bridge for certified US organisations), the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How we protect it
We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and restricted internal access. If a personal data breach occurs that is likely to affect you, we will notify you and the Information Commissioner’s Office (ICO) where required.
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- ask us to restrict how we use it;
- object at any time to processing based on our legitimate interests, and to direct marketing;
- receive a copy of information you gave us in a portable format; and
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email info@telcotec.co.uk. We may need to confirm your identity, and we will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please email info@telcotec.co.uk with "Privacy complaint" in the subject line. We will acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.
You also have the right to complain to the Information Commissioner’s Office: ico.org.uk, telephone 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.